Lessons learned and opportunities for improved experience of care in healthcare settings

This webinar highlighted the need for improved providers’ competencies to ensure high quality, people-centered and responsive care is provided to newborns, children and their families. This webinar shared findings from a formative study conducted in two counties in Kenya on the manifestations, responses, and consequences of mistreatment of sick newborns and young infants and their parents in health facilities. The 'Respectful Maternity Care Charter: The Universal Rights of Women and Newborns' was presented as framework to support health care workers to deliver quality care and empower care seekers to demand respectful and dignified care, which can be expanded to the rights of children.

This webinar was co-hosted by the Network for Improving Quality of Care for Maternal, Newborn and Child Health and the Quality of Care subgroup of the Child Health Task Force.

Top photo credit: © UNICEF/UN0261809/van Oorsouw

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  • speakers
    Dr Charlotte Warren, Senior Research Associate Maternal and Newborn Health, Population Council Chantalle Okondo, Program Officer, Population Council Kenya Dr Caroline Mwangi, Head of Division, Neonatal and Child Health, Ministry of Health Kenya Elena Ateva, Advocacy Manager, White Ribbon Alliance Dr Felicitas Makokha Okwako, Consultant Paediatrician & Kenya Pediatric Association Member